Practitioner Subscription and Listing Terms

1. Who these terms are between

1.1These terms are between Aesthetic Training Hub Limited, a company registered in England and Wales under company number 17032958, registered office 108 Pemberton Road, Winstanley, Wigan, WN3 6DA (“the Hub”, “we”, “us”), and the practitioner, trainer or academy subscribing to a listing (“you”, “the Practitioner”).

1.2They apply from the date you accept them and continue for as long as you hold a subscription.

1.3They replace any earlier trainer, associate or delivery agreement between you and Aesthetic Training Hub Ltd, including the Trainer Agreement Contract dated 19 March 2026. Where such an agreement exists it will be brought to an end separately in writing, and its terms do not carry over into these.

1.4If you hold a Premium subscription, these terms apply to you in addition to the Premium Licensing Agreement. Where the two conflict on a matter the Premium Licensing Agreement covers, that agreement takes precedence.

2. What the Hub is, and what it is not

2.1The Hub operates an online marketplace. We list training providers so that prospective students can find, compare and enquire about training.

2.2In relation to the courses you list, we are not the training provider. We do not deliver your training, set your curriculum, employ or engage you, or take payment from students for your courses.

2.3Premium is different, and only in these respects. Under a separate Premium Licensing Agreement, the Hub licenses its own course materials and awards CPD certification for training delivered using them. Where you deliver Hub-licensed materials, that part of the relationship is governed by the Premium Licensing Agreement and not by clause 2.2. Everything else in these terms continues to apply to you unchanged.

2.4We are not party to any contract between you and a student. Any booking, payment, refund, cancellation or complaint arising from training you deliver is a matter between you and the student, governed by your own terms. This applies whether you deliver your own materials or Hub-licensed materials.

2.5You price your own courses, set your own dates, and source your own premises. Nothing in these terms creates an agency, partnership, employment or joint venture relationship between us.

2.6We do not allocate students to you, direct where or when you train, set minimum delivery volumes, or review your commercial performance. Where you deliver Hub-licensed materials we do set standards for how those materials are delivered. Those standards are in the Premium Licensing Agreement, and they attach to the materials, not to your business.

3. Subscription and fees

3.1Listings are provided on a subscription basis. The current tiers and fees are:

3.2Founding rates are available to the first 20 practitioners to subscribe. Once 20 founding places have been taken, new subscriptions are charged at the standard rate. The fees in force at any time are shown on our pricing page before you choose a plan.

3.3Monthly or annual billing. You may pay monthly in advance, or annually in advance. An annual subscription costs the equivalent of ten monthly payments at your rate (two months free). Fees are collected by card through our payment provider.

3.4When you are first charged. We take your payment details when you apply, but we do not charge you while your application is being verified. Your first payment is taken when your listing is approved and goes live.

3.5Aesthetic Training Hub Ltd is not currently registered for VAT, and no VAT is charged on the fees above. If the company becomes VAT registered we will give you not less than 30 days’ written notice before VAT is added.

3.6We may change subscription fees on not less than 30 days’ written notice. If you do not accept a change you may cancel before it takes effect, and your listing will remain live until the end of the period already paid for.

3.7Founding rate hold. If you subscribed at a founding rate, you keep that rate for twelve months from the date your listing went live. At the end of that period the rate moves to the standard rate then in force, and we will write to you not less than 30 days before it does. The rate hold applies to the tier held at the time of joining; if you change tier during the founding period, the rate hold ends.

3.8Failed payments. If a payment fails, our payment provider will attempt to collect it again and we will notify you. If payment is still outstanding seven days after it first failed, your listing will be suspended and hidden from search. It is restored automatically when payment succeeds. If payment remains outstanding after 30 days, the subscription may be terminated and the listing removed.

3.9Subscription fees are not refundable in part for a period already begun, whether monthly or annual, except where we terminate without cause under clause 10.3.

4. Verification and insurance

4.1A listing goes live only after verification. Every practitioner is verified in the same way, whichever tier they hold. You must provide, and keep current:

• evidence of professional registration (GMC, NMC, GDC, GPhC or equivalent);
• qualification certificates for each type of training you list;
• evidence of current Basic Life Support (BLS) training;
• evidence of completion of a complications management course;
• where your training involves prescription-only medicines, evidence of an independent prescribing qualification (for example V300) or of prescribing rights held through your professional registration;
• professional indemnity insurance, minimum £1,000,000 per occurrence, that covers your delivery of aesthetic training;
• public liability insurance, minimum £1,000,000 per occurrence; and
• written confirmation that you have told your insurer you deliver education and training, and that your policy covers it.

4.2You must notify us within five working days if any of the above lapses, is suspended, is subject to conditions, or is under investigation. Your listing will be hidden pending review.

4.3We will prompt you before documents expire. Keeping them current is your responsibility. A listing with expired documents will be hidden from search until updated.

4.4Verification is a documentary check, not an endorsement of your teaching. We check that documents exist, are current and are in your name. We may, but are not obliged to, carry out spot checks on practitioners listed on the Hub, including asking to see further evidence. Spot checks do not mean we audit or supervise your teaching or your clinical practice, and we make no representation to students about the quality of your training beyond confirming that verification has been completed. Audit of training delivered using Hub-licensed materials is covered in the Premium Licensing Agreement.

4.5Concerns about quality or safety. Where we receive a concern about the quality or safety of training listed on the Hub, we may investigate it. We may ask you for information, and we may hide your listing while we do so. We will tell you what the concern is and give you a fair opportunity to respond. Nothing in this clause obliges us to investigate any particular concern, and investigating one concern does not create an obligation to investigate others or any assumption of responsibility for your training.

4.6Your own insurance and the Hub’s cover. The insurance you hold under clause 4.1 is yours and is required of every practitioner, in both tiers, at all times. Premium subscribers who deliver Hub-approved courses using Hub-licensed materials are covered by the Hub’s insurance for that delivery, on the terms and subject to the conditions of the Hub’s policy as set out in the Premium Licensing Agreement. That cover applies only to delivery of Hub-approved courses, and is in addition to, never in place of, your own policies. You remain responsible for insuring your own clinical practice, any treatments you add to your practice, and any training you deliver that is not Hub-approved. If you are in any doubt about what your own policy covers, speak to your broker.

5. Your listing and your content

5.1You own the course content, materials, protocols and branding that you create. We claim no interest in them.

5.2Hub-licensed materials remain the property of Aesthetic Training Hub Ltd at all times. Your rights to use them are set out in the Premium Licensing Agreement and end when that agreement ends.

5.3You grant us a non-exclusive, royalty-free licence to display, reproduce, resize and distribute the content you upload for the purposes of operating and promoting the Hub. The licence ends when your listing is removed, except for material already published in marketing produced before removal.

5.4You warrant that everything you upload is accurate, is yours to use, and does not infringe anyone else’s rights.

5.5You must not list training you are not qualified, registered or insured to deliver.

5.6You must not state or imply in your listing, your marketing or anywhere else that a course is CPD certified by the Hub, or that you are accredited, endorsed or approved by the Hub, unless that course is delivered using Hub-licensed materials under a current Premium Licensing Agreement. Where it is, you must describe it in the form that agreement specifies and not in any other.

6. Prescribing, models and clinical responsibility

6.1Where your training involves prescription-only medicines, you are solely responsible for lawful prescribing, supply, storage, transport, administration and disposal, and for ensuring a lawful prescriber relationship exists. The Hub takes no part in this and holds no stock.

6.2Where your training involves treatment of models, you are solely responsible for contracting with the model, obtaining informed consent, medical screening and suitability assessment, age verification, supervision of delegates, and management of any adverse outcome.

6.3You must maintain a written complications and adverse event procedure and a complaints procedure, and make them available to students and models.

6.4You must notify us of any serious adverse incident, regulatory investigation or claim arising from training listed on the Hub within five working days of becoming aware of it. We may hide your listing pending the outcome. Notifying us is not a substitute for notifying your regulator or insurer.

6.5You are responsible for safeguarding, and for photography and filming consent, at any training you deliver.

6.6Attribution. Where you advertise or promote training delivered using Hub-licensed materials, you must identify Aesthetic Training Hub Ltd as the source of the course, using the Hub watermark or the form of attribution set out in the Premium Licensing Agreement. Attribution may appear in the post itself or in your profile biography, provided it is visible to anyone seeing the advertisement.

7. Students and enquiries

7.1Students use the Hub free of charge. They enquire; you decide whether to accept.

7.2Contact details are exchanged through the platform once you confirm a booking. What happens after that is between you and the student.

7.3Fees, deposits, cancellation terms and refunds for your courses are set and published by you. We do not collect course fees and do not hold student money.

7.4Complaints about training are for you to resolve. We may record that a complaint was made, and may hide or remove a listing where there is a pattern of unresolved complaints, or under clause 4.5.

8. Reviews

8.1Reviews may only be left by students whose booking you confirmed on the platform.

8.2Every subscriber, in either tier, may post one public response to each review.

8.3We will not remove a review because you disagree with it. We will consider removal where a review is defamatory, discloses personal data, is not from a genuine student, or is not about the training.

8.4You must not submit, commission, incentivise or facilitate a review that is not a genuine account of training actually received, and you must not offer any benefit in exchange for a review, or for the removal or amendment of one. We take reasonable and proportionate steps to detect and remove reviews that do not meet clause 8.1, and we may suspend or remove the listing of any practitioner who breaches this clause.

9. How listings are ranked

9.1Search results are ordered by relevance to the student’s search, the practitioner’s location relative to the student, and the practitioner’s review score. These are the main parameters that determine ranking.

9.2Subscription tier does not affect ranking. Holding a Premium subscription does not confer preferred placement or prominence in search results.

9.3We do not accept payment from any practitioner or third party in exchange for preferential placement.

10. Suspension, removal and termination

10.1You may cancel at any time, either through your dashboard or by writing to us at the address in clause 13.4. Cancellation takes effect at the end of your current billing period, monthly or annual, and your listing remains live until then. We may contact you to ask why you are leaving and whether anything would change your mind; you are under no obligation to respond, and your cancellation takes effect either way.

10.2We may hide or remove your listing immediately where documents have expired or been withdrawn, your registration is suspended or subject to conditions, you are under regulatory investigation, there has been a serious adverse incident, or your listing breaches section 5.

10.3We may terminate on 30 days’ notice without cause, refunding any fees paid for a period after termination.

10.4We may terminate immediately for material breach not remedied within 14 days of written notice.

10.5Termination of the Premium Licensing Agreement ends your Premium subscription. Your listing may continue on Standard terms at the Standard rate if you tell us within 14 days that you wish it to. If it does, you must immediately remove all Hub-licensed materials and all reference to Hub CPD certification from your listing and your marketing.

10.6On termination your listing is removed and enquiries stop. Clauses 5.2, 6, 11, 12 and 13 survive.

11. Data protection

11.1Aesthetic Training Hub Ltd is the data controller for personal data processed through the platform. Our Privacy Policy at aesthetictraininghub.co.uk/legal/privacy explains how we use it.

11.2Where you receive a student’s personal data through the platform, you are a separate and independent controller of that data from the point you receive it. You are responsible for your own lawful basis, transparency, retention and security.

11.3We will not pass identifiable practitioner data, including insurance renewal dates, professional registration numbers or document contents, to any third party, except where required by law or with your separate and specific consent.

11.4Where we share aggregate, anonymised platform data with commercial partners, no individual practitioner is identifiable. Any sharing of identifiable data is by separate opt-in only.

12. Liability

12.1Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

12.2Subject to clause 12.1, our total liability to you under these terms in any twelve month period is limited to the total subscription fees you paid in the twelve months before the claim arose.

12.3We are not liable for loss of profit, loss of business, loss of anticipated bookings, or loss of goodwill.

12.4We do not guarantee any level of enquiries, bookings, listing views or revenue.

12.5You indemnify us against claims brought by students, models or third parties arising from training you deliver, from your professional conduct, or from content you upload. This indemnity does not extend to a claim arising solely from a defect in Hub-licensed materials used as supplied and in accordance with the Premium Licensing Agreement.

12.6The platform is provided on a reasonable endeavours basis. We do not warrant uninterrupted availability.

13. General

13.1Non-exclusivity. Nothing here prevents you from advertising, listing or delivering training anywhere else. Restrictions on the use of Hub-licensed materials elsewhere are set out in the Premium Licensing Agreement.

13.2Changes. We may change these terms on 30 days’ written notice. Continued use after that constitutes acceptance. Material changes require positive re-acceptance.

13.3Consumer status. You confirm you are subscribing in the course of a business and not as a consumer.

13.4Notices. Written notice to us goes to emily@aesthetictraininghub.co.uk. Notice to you goes to the email address on your account.

13.5Force majeure. Neither party is liable for failure caused by events outside its reasonable control.

13.6Assignment. You may not assign without our consent. We may assign on notice to you.

13.7Third party rights. No one other than the parties has rights under these terms.

13.8Entire agreement. These terms, together with the Premium Licensing Agreement where you hold one, are the whole agreement between us on this subject.

13.9Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.